FAQ
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Returns and Exchanges
At Superlikeus, we are committed to providing you with a delightful shopping experience. If you are not completely satisfied with your purchase, we are happy to offer a return service. You may request a return within 7 days of receiving your product (excluding customized products and gift cards), provided that the items remain in their original condition and are suitable for resale.
Return Process
Step 1:
Please repack the item, accessories, gifts (if any), and original packaging (including barcode packaging, inner boxes, and shopping bags) with the original packing materials. Ensure that all items are complete and undamaged.
Step 2:
Contact our customer service team:
Email: clientservices@superlikeus.com
Please provide your order number, the number of items you wish to return, and the reason for the return. Our customer service representatives will assist you with the return process.
Return reasons include:
Product description is inaccurate
Ordered by mistake
Product does not match expectations
Product is damaged or defective
Dislike the color
Quality did not meet expectations
Shipping issues
Wrong size
Wrong product received
Product feels uncomfortable
Step 3:
Our customer service team will arrange for a courier service to collect the returned items. Please ensure the items meet the return requirements.
Step 4:
Once we receive the returned items and verify the reason for the return, we will process your refund via the original payment method. The refund will be credited back to your original payment account.
Important Notes:
Exchanges: We currently do not offer exchanges. If you wish to exchange for a different item, please return the current item according to our return policy and place a new order.
Return Confirmation: Once your return is processed, you will receive a confirmation email, and we will proceed with your refund.
Thank you for choosing Superlikeus. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team!
Frequently asked questions
You can request a return within 7 days of receiving the product. Please ensure the item is in brand new condition and suitable for resale. For detailed return steps, please refer to our return policy.
We currently do not offer an exchange service. If you wish to exchange an item, please return the original item according to our return policy and place a new order for the desired product.
Once we have received and inspected the returned item, we will process your refund as soon as possible. Refunds are typically processed within 7 business days after we confirm the return. The actual time for the refund to appear in your account may vary depending on your bank or payment provider’s processing times.
If the item you received is damaged or defective, please contact our customer service team immediately at (clientservices@superlikeus.com) and provide your order information and product photos. We will resolve the issue as quickly as possible and offer a return or replacement service.
If your order has not yet been shipped, you can contact customer service to cancel it. If the order has already been shipped, we recommend following our return policy after receiving the package.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the tracking number provided in the email to check the status of your shipment at any time. If you have any questions, please contact our customer service team.
We recommend regularly cleaning your jewelry and avoiding contact with chemicals and humid environments. You can refer to our jewelry care guide for more information on how to properly care for your Superlikeus jewelry.
Returns will be processed within 7 business days after we receive and inspect the returned item. We will notify you via email about the status of your return and initiate the refund process.
If you need to change your order information (such as shipping address or contact details), please contact our customer service as soon as possible. If your order has not been shipped, we will do our best to accommodate the changes. If the order has already been shipped, you may need to contact the courier to update the shipping information.
If your order hasn’t arrived within the expected delivery time, please use the tracking number to check the status of your shipment. If the order shows as delivered but you haven’t received it, please contact our customer service team immediately, and we will work with the courier to resolve the issue.
Product Maintenance
To keep your Superlikeus jewelry looking as stunning as the day you received it, we recommend the following care measures, especially for natural stone, jade, and gold-plated pieces:
1. Avoid Contact with Chemicals
Chemicals such as perfume, cosmetics, skincare products, and cleaning agents can damage the finish and color of your jewelry. Apply cosmetics and skincare before putting on your jewelry.
Avoid exposing your jewelry to chlorine in swimming pools or seawater, as these chemicals can corrode metal plating and fade gemstones.
2. Regular Cleaning
Natural Stones and Jade: Use a soft, dry cloth to gently wipe the stones to maintain their natural shine. Avoid using chemical cleaners or ultrasonic cleaners.
Gold-Plated or Silver-Plated Jewelry: Use a specially designed metal polishing cloth to gently clean the plated surface, restoring its luster. Avoid using excessive force to prevent wearing off the plating.
3. Avoid Impact and Friction
While durable, natural stones and jade can scratch or break if subjected to strong impact or friction. Remove jewelry during sports or vigorous activities to avoid damage.
Store jewelry separately from hard objects or other metal items to prevent scratching.
4. Proper Storage
Store your jewelry in its original box or a soft jewelry pouch to prevent scratches and damage.
Keep jewelry away from direct sunlight, as prolonged exposure to heat and light can cause some natural gemstones to fade or deteriorate.
5. Prevent Moisture and Sweat Exposure
Avoid exposing jewelry to humid environments, as prolonged moisture can lead to oxidation or discoloration of metal parts.
Remove jewelry during exercise or in hot weather to prevent sweat from affecting the jewelry’s surface.
6. Regular Inspection and Maintenance
If you wear certain pieces frequently, regularly check the clasps and connecting parts for any signs of looseness to ensure your jewelry’s safety.
For jewelry with settings, if any stones appear loose, promptly take them to a professional jeweler for repair and maintenance.
7. Special Care Tips
Jade: Jade has a natural self-healing property but requires gentle care. Avoid contact with acidic or alkaline liquids, and wearing it regularly helps maintain its smooth surface.
Natural Stones: Some natural stones, like moonstone or amethyst, are more delicate and should be handled with extra care to avoid impact.
8. Professional Cleaning Service
If you are unsure how to clean a particular piece of jewelry, we recommend taking it to a professional jeweler for regular maintenance to ensure it retains its shine and beauty over time.
By following these care tips, you can ensure your Superlikeus jewelry remains as elegant and beautiful as ever. If you have any questions or need further care advice, please feel free to reach out to our customer service team for more tips on jewelry care.
After-sales support
clientservices@superlikeus.com
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